Derek Smart has news about CIG's unusual approach to customer support:
Here is what happened over the weekend.This just keeps getting crazier and crazier....
A backer whale with over $40K "invested" in Star Citizen, discovered that he was tagged (essentially Blacklisted) in the CIG customer service dB.
In a hilariously inept (it’s CIG!) move, they didn’t realize that Zendesk tags are public facing.
If you had been tagged, you could find out by going to the support page and opening a new support request. the dropdown should be there if you have been tagged.
Some people were calling it a fake.
So others (including myself) went digging. What we found was rather startling to say the least.
Then one person confirmed it; as did several others less than an hour later.
Someone with a tag made a video of it because some Shitizens (abusive & toxic anti-social Star Citizen fans) were claiming the whole thing was fake.
A forum thread “Publicly tagging customers in CIG CS?” that appeared on the CIG website was not only closed, it was completely removed. Archive.is capture: http://archive.is/L2G1k
Not only was CIG caught using customer information given to them, then matching it against information (e.g. a Goon is a denizen of the SA forums) they pulled elsewhere, but they were also using it to determine the level of service and attention given to backers who have thus far given them almost $115 million.