ALL BLOG POSTS AND COMMENTS COPYRIGHT (C) 2003-2020 VOX DAY. ALL RIGHTS RESERVED. REPRODUCTION WITHOUT WRITTEN PERMISSION IS EXPRESSLY PROHIBITED.

Thursday, October 08, 2020

Bye, Gamma

Now, I understand that in this age of direct communications, it is sometimes easier to go directly to someone you know happens to have the information than proceed through the conventional channels, which can be slow and inefficient. That's suboptimal, but it's more or less fine. And I understand that not everyone reads every email, or post, or SocialGalactic update; despite our best efforts to keep everyone informed, someone is always going to fall through the cracks. 

But I am neither sales support nor technical support. If you send an email to my personal address, then you are going to get a personal response. You will not receive a professional or a corporate one. It may be helpful and informative, or it may not be. 

Translation: if you're expecting some sort of "the customer is always right" posture from me, you're in for a serious surprise. You're not my customer and I'm not whatever the Hell you appear to think I am. If you suspect you're inclined to flounce away in a snit because you think my failure to sufficiently kowtow to the Blessed and Thrice-Sanctified Customer is some sort of insult, just save us all the trouble and go away now. And if you have a problem with that, I suggest sending an email to Bill Gates about your problem printing from OpenOffice Writer in Windows 10, or to Scott Shannon at Penguin Random House about your inability to open your newly purchased ebook, for the sake of comparison.

Forget Pareto, one thing I've learned over 30+ years in the workforce is that one percent of the customers cause 95 percent of the trouble. Let this be henceforth known as the Day Principle of Customer Service. Logic dictates that an operation should seek to get rid of that one percent as expeditiously as possible in order to focus on making the products and services better for the 99 percent who just want quality goods and functional services.

What is particularly annoying about this to me is that this sort of idiot customer invariably expects a much higher standard of sales and technical support from startups with few hands on deck and limited resources than they do from giant corporations with tens of thousands of employees and near-infinite financial resources. Would they actually prefer it if we imitated the tech giants, hid our emails, and directed all communications to a call center staffed with third-worlders who have no information and no hope of being able to resolve any problem?

Labels: ,

67 Comments:

Blogger AgiS October 08, 2020 7:25 AM  

But but but.. I was just trying..

Blogger Mirko i Slavko October 08, 2020 7:37 AM  

Getting rid of the 1% for the benefit of 99%?
You Sir are a literary Hitler.

Blogger Thad Tuiol October 08, 2020 7:39 AM  

Okay, fine, I tried to be nice. You'll be hearing from HR...

Blogger Parallax October 08, 2020 7:42 AM  

I always have a good laugh when Vox transforms into the Emily Post of our day. Manners, people. Manners.

Blogger Mr.MantraMan October 08, 2020 7:44 AM  

I p*ssed 800 dollars away on a crappy Windows 10 computer that was awful from day one and finally went blue screen of death in a couple of months. I spend $5 a month for David's channel and for a few months it lacked perfection, even I can do that math. I look at UAtv as a way to superchat without giving a damned red cent to people who literally would do what Sam Hyde says they will.

Blogger DrRansom October 08, 2020 7:47 AM  

I run a very large ecom under the same principles, and am in agreement regarding problem customers. However, as a UATV and a Castalia House subscriber, it is worth noting that the customer service aspect of these enterprises is one of their weakest areas.

Blogger Cinco October 08, 2020 7:48 AM  

Empathy. Not everyone has a lot of it, some people will never have any of it.

Blogger crescent wrench October 08, 2020 7:48 AM  

The capacity of technology itself renders privacy nearly impossible without legal barriers that have the teeth of a megalodon.

I suspect a world that still lived under Hue and Cry doctrine would have solved this already via underground groups that could extend armed community response to would-be stalkers globally.

Blogger VD October 08, 2020 8:07 AM  

it is worth noting that the customer service aspect of these enterprises is one of their weakest areas.

No doubt. On the other hand, I would point out it compares favorably with Google, Facebook, Twitter, or many other large companies. Virtually no email I receive contains a question that has not already been answered and is available in a public place.

For example, take those who claim that "Unauthorized has no way to unsubscribe". That's entirely false. The problem is that a certain subset of people think you should be able to unsubscribe from the video-watching site rather than the subscription site. Of course, if you simply log in WHERE YOU SUBSCRIBED then you can go Account-Billing-Change Plan-Cancel to unsubscribe. It's perfectly straightforward and most unsubscribers had no problem figuring that out.

Now, people might say "why don't you explain that?" And we have. Repeatedly and in multiple places. But the same morons who can't figure out that one unsubscribes in the same place one subscribes are precisely the sort of people who won't read an FAQ, ask a question on SocialGalactic, or even send an email requesting a cancellation. So, do you really think putting an UNSUBCRIBE button on the video site is going to solve anything?

We'll try it and see. But I'm not optimistic.

Blogger Newscaper312 October 08, 2020 8:13 AM  

Benn having fun with an until now great Dell Precision work laptop Ive had since March which decided to lose its shit in battery charging: not seeing charger so needlessly running on battery, seeing it but not engaging it to actually charge, sometimes not seeing the *battery*... Which is of course internal for sleekness.
At least I am dealing with actual Americans on the other end, and my small employer paid for business class support.

Blogger Shimshon October 08, 2020 8:23 AM  

So titillating a title. I was expecting a Mailvox beatdown. Email was involved, and a beatdown seems to have occurred. But somehow I missed the juicy parts.

Vox, expect a self-important email from me demanding to know what happened.

Blogger Hescominsoon October 08, 2020 8:40 AM  

VD wrote:We'll try it and see. But I'm not optimistic.

Once you do that and some idiot clicks the unsubscribe they'll then whine about how they only wanted to unsub from the video not the whole site...back to the 1%. I wouldn't put an unsubscribe button on the individual buttons..it will lead to more whining.

Blogger Dick October 08, 2020 8:41 AM  

Hahahaha

Blogger Jake October 08, 2020 8:55 AM  

Vox:
I'm one of the few who didn't receive an invite to SG despite being a subscriber to UA - I checked my spam folder diligently for months. When I finally sent you an email, I received an invite almost immediately.
I didn't thank you through your private email, because I didn't want to clutter your inbox with superfluity.
But here I will simply say: thank you.
Thank for providing such great value with UA, Infogalactic, SG, Voxiversity, and your blog. I appreciate all you do for the good, the true, and the beautiful.

Blogger Don October 08, 2020 9:00 AM  

You could require a credit check and +700 score for people to subscribe. This has worked well in weeding out the wanker customers at my company.

Blogger Unknown October 08, 2020 9:14 AM  

VD
one thing I've learned over 30+ years in the workforce is that one percent of the customers cause 95 percent of the trouble.


how dare you impugn the integrity of your Cluster B customers!

Blogger Jeff aka Orville October 08, 2020 9:16 AM  

You should have given him the phone number to Microsoft's Bangalore help desk and leave him to the tender mercies of Fred (aka Apu).

Blogger Middle American Water Tower Man October 08, 2020 9:21 AM  

Perfect timing for this article. I cut out a snippet and put it in my report for work. So tired of dealing with whiny customers.

Blogger NateM October 08, 2020 9:28 AM  

So who do you contact about cancellation then?

Blogger James Dixon October 08, 2020 9:37 AM  

> I p*ssed 800 dollars away on a crappy Windows 10 computer that was awful from day one and finally went blue screen of death in a couple of months.

If you personally are up to it or can find a local enthusiast who can load Linux on that machine I suspect you'll find that the computer itself is fine and it's purely a software issue with Windows 10.

While not a subscriber to UA, I've had a number of interactions with Castalia House and Arkhaven over the past few years and never even had to contact support. Any problems I had inevitably turned out to be user error.

Blogger swiftfoxmark2 October 08, 2020 9:40 AM  

VD wrote:
We'll try it and see. But I'm not optimistic.


I've often wondered if by making software idiot-proof, we just end up making bigger idiots.

Blogger Argus Bacchus October 08, 2020 9:41 AM  

SDL customer service hotline: "Hello, you've reached customer service. All of our agents are busy assisting other gammas. Please hold for the next available agent.

Your approximate wait time is forever."

Blogger travvyboy October 08, 2020 9:45 AM  

Speaking of third world customer support I had a drunk Indian call center guy call up and pretend he was Obama to try and sell me a phone. I assume it was an Obama phone.

Anonymous Anonymous October 08, 2020 9:49 AM  

I'd hate to be even a minor Internet celebrity seeing what you have to put up with.

I always try to be nice to customer service when I call in because I know they have some nasty calls. Even when the company is at fault, the person at the other end isn't to blame and some of the calls they get must be mind-numbingly stupid. You'd think the IQ would trend higher here but then you have people that can't do the most basic stuff.

I want to go back to when computers were mostly used by hobbyists and nerds and we didn't have to deal with all the retards.

Blogger Gobilly October 08, 2020 9:52 AM  

One of the bests thing about operating a business in the internet space is the absolute ability to completely block and drop anyone who thinks it's alright to be a wanker.

Blogger Jeroth October 08, 2020 10:01 AM  

"Would they actually prefer it if we imitated the tech giants, hid our emails, and directed all communications to a call center staffed with third-worlders who have no information and no hope of being able to resolve any problem?"

I work for a large company with an internal technical support staff. The one or two times I've called it over the years felt like time traveling back to the mid 90s. An obviously white man answers the phone and actually knows what he is doing. It's absolutely magical.

Blogger Ska_Boss October 08, 2020 10:12 AM  

Heh, saw the title and thought: somebody did something stupid again. These people need to stay under the rocks they came from.

Blogger Phelps October 08, 2020 10:15 AM  

You could require a credit check and +700 score for people to subscribe. This has worked well in weeding out the wanker customers at my company.

That works when your customers don't feel like they have a personal relationship with you because they have been reading your work for years. You've set up your barrier to entry to bar out the unintelligent. Unfortunately, gammas tend to be good at hurdling that barrier. VD has put up one of the best barriers to gammas that I have seen, but I really hope that there's a more efficient barrier to be developed in the future.

Blogger J Van Stry October 08, 2020 10:28 AM  

And sadly, far too many companies will cater to that one percent, going as far as to screw over the rest of their customer base to make that loud whiner happy.

When I was an EMT back in high school, they taught us that the patient at the accident scene who is screaming the loudest, needs you the least. It's the ones not making any noise you need to worry about.

I have found that lesson to be very applicable to so many other things in life as well.

Blogger Stryker4570 October 08, 2020 10:30 AM  

I run the Tech Support/Customer Service dept. of the company I work for. I convinced upper management that there were a number of customers we needed to fire. They agreed. We now have a file of customers with whom we will no longer do business. I named it after the first customer I fired who was particularly caustic. It is the (____) file. The name stuck. management regularly tells me to add people to the (____) file. Things run much more smoothly now. It's to the point if someone sends a rude email or pulls some s%#t on the phone, I tell them to take their business elsewhere. Sometimes we have people threaten to get on social media and start defame us. I dare them to and inform them that we will publicly lay out the whole situation on those same platforms if they do. To date I have had exactly two people take me up on that challenge. Our loyal customers literally devoured those people alive publicly. It was so bad I ended up deleting the posts. Since then I have had a few others threaten it, but they fail to execute once we stand up to them.

Blogger Barbarossa October 08, 2020 10:32 AM  

Yes, but did the email end with "You'll be hearing from my solicitor! Good day, sir. I say good day!"?

As an aside, there's a stereotypical AWFL in my neighborhood. Single but well enough off that she has a small collection of a particular sort of foreign car. The sort that there's only one dealer for that make for about 75 miles. She was notorious for charging into the dealer's maintenance shop accusing them of incompetence, dishonesty, tardiness, voting for Trump, etc. The dealer finally told her that her business isn't welcome there. Now she's telling everyone she's going to sue...because. 1% indeed.

Blogger Crush Limbraw October 08, 2020 10:43 AM  

"Logic dictates that an operation should seek to get rid of that one percent as expeditiously as possible in order to focus on making the products and services better for the 99 percent who just want quality goods and functional services." - has a nice ring to it and seems to be the solution to a lot of freaking problems - especially in the areas of government, politics, education, and especially in that vast Gulag that we sometimes call DaEconomy!

Blogger VD October 08, 2020 10:51 AM  

So who do you contact about cancellation then?

What part of "I'm not tech support" did you not understand?

But on the basis of that question, I'll be pleased to cancel your account, if you have one. Email me.

Blogger Christian Schulzke October 08, 2020 10:58 AM  

In other news, I just got my copy of Awake In The Night Land and I couldn't be more happy with my purchase. The book is beautiful, and even the non-bookish members of my family think so.

Blogger RedJack October 08, 2020 10:59 AM  

Which is why I try to be the good customer. Be pleasant, be understanding, be firm.

Honestly the first two have given me better results. Had a multi million dollar failure. Asked the contractor what it would take to fix, and we fixed it before bad cop got done

Blogger Voracious Reader October 08, 2020 11:04 AM  

_"The Day Principle of Customer Service. Logic dictates that an operation should seek to get rid of that one percent as expeditiously as possible in order to focus on making the products and services better for the 99 percent who just want quality goods and functional services."_

Simply brilliant, and to the point. I love it, and it will be implemented immediately. The sooner customers know that--and they will always assume they are in the 99pct--the sooner staff can identify the real unremitting 1pct non-consumers and tell them to go elsewhere (politely, of course).

We don't want the 1pct's business, and that will be publicly stated. There will be much self-sorting, and that pre-determinant works even more efficiently for maintaining a profitable quality of service.

Love it, Vox. Nicely done.

Blogger NateM October 08, 2020 11:27 AM  

I believe you missed my point. In past subscribers were told to email, in fact there was no other option. Now you're saying don't do that.

Blogger Tars Tarkas October 08, 2020 11:39 AM  

Stryker4570 wrote:run the Tech Support/Customer Service dept. of the company I work for. I convinced upper management that there were a number of customers we needed to fire. They agreed. We now have a file of customers with whom we will no longer do business. I named it after the first customer I fired who was particularly caustic. It is the (____) file.
I worked in call center in the 90s. It was exactly the same thing. There was a small group of people who called so often that I recognized their voices. All of them had the lowest subscription you could have and they all called multiple times a week. Some of them were just lonely and wanted someone to talk to. They cost way more money than they were worth. The company were never profitable either and finally closed for good shortly after I left.

JC wrote:You'd think the IQ would trend higher here but then you have people that can't do the most basic stuff.

I want to go back to when computers were mostly used by hobbyists and nerds and we didn't have to deal with all the retards.


Oh, I beg to differ. The call center I worked in was supporting some DOS portfolio management software. We were dealing with the top 2% income bracket at a time when most people didn't have computers. We still got a whole bunch of idiots. You would be surprised at how many people would open the box, find an 800 number and then call and say "what do I do?"

Blogger Allen October 08, 2020 11:40 AM  

Now that's funny.

"Why do you do this? It's annoying as hell, just stop."

That one guy, let me go ahead and do that in the post about it.

You just can't explain things to some people no matter what.

Blogger Damelon Brinn October 08, 2020 11:49 AM  

I've often wondered if by making software idiot-proof, we just end up making bigger idiots.

Pretty much. Just like we ruined the Internet by making it easy enough for anyone to use.

Blogger Valar Addemmis October 08, 2020 12:03 PM  

Parallax wrote:I always have a good laugh when Vox transforms into the Emily Post of our day. Manners, people. Manners.

It's one reason Vox is on my must-read list. Too many people think manners are for people with sticks up their behinds or prudes. They make a point of being deliberately ill-mannered, either as a show of "familiarity" or to show that they're cool.

Manners are cool.

Blogger RadixMalorum October 08, 2020 12:04 PM  

Zastavnik Džemo wrote:Getting rid of the 1% for the benefit of 99%?

You Sir are a literary Hitler.


Maybe VD can write a sequel to Mein Kampf about how gradually he began to hate problem customers.

Blogger VD October 08, 2020 12:05 PM  

I believe you missed my point. In past subscribers were told to email, in fact there was no other option.

You believe incorrectly. There has ALWAYS been another option and anyone who spent 10 seconds on the subscription site knew that. We just didn't think it was wise to mention that option to people who were having a tough time recognizing if a letter was capitalized or lowercase.

Since the Reddit gammas started lying about there being no unsubscribe option, we've started pointing people to it. This weekend, we will add direct links there on the UATV account page. And I have no doubt I will receive emails from people unable to find that.

Blogger mrparabolic October 08, 2020 12:34 PM  

It would be cool if there were a separate blog where UATV devs would post status updates and answer questions from users occasionally. For example, I'm curious about the timeline for the Roku and Android apps being released for the new servers but I understand that you all have a lot that you'd ideally like to do and limited resources to spend.

Anyway, keep up the good work. You guys are an inspiration.

Blogger Coroña DeNier October 08, 2020 12:41 PM  

You Sir, have forced my hand. I will taking my business to the fine folks at The Daily Wire. Good...day.

Blogger Valar Addemmis October 08, 2020 12:55 PM  

RadixMalorum wrote:

Maybe VD can write a sequel to Mein Kampf about how gradually he began to hate problem customers.


Sounds more like a Kipling sequel.

Blogger J Van Stry October 08, 2020 1:04 PM  

Stryker4570 wrote:I convinced upper management that there were a number of customers we needed to fire.

Whenever I get on a hone call with Tech Support, if I'm angry or in a bad mood from dealing with the 'problem' I ALWAYS make a point of apologizing to the person on the phone and tell them that I'm not mad at them, I'm not blaming them, I'm just pissed off because of the problem, so I'm sorry if I sound angry.

Because I know yelling at them won't help me. And i know that if the call is pushed up to a higher tier, they'll listen to it before replying. And if they hear me apologizing, for my 'tone of voice' they're more likely to help me. Plus being polite doesn't cost you anything, but the dividends it pays are always worthwhile.

Blogger Doktor Jeep October 08, 2020 1:25 PM  

You can't have a "customer is always right" doctrine during a gammapocalypse. The gammas will go out of their way to weaponize the relationship.

Blogger S1AL October 08, 2020 1:47 PM  

"Forget Pareto, one thing I've learned over 30+ years in the workforce is that one percent of the customers cause 95 percent of the trouble."

Truer words... And they're not only the vast majority of the trouble, and expect too much, they also tend to be unbelievably nasty about even minor issues. Forget the time consumption - I choose to not do business with such people just to escape the relentless negativity. Fortunately, I live in a state with a broad non-service clause. Not everyone is so Lucky.

Blogger Kevin Smith October 08, 2020 1:53 PM  

@41 "Too many people think manners are for people with sticks up their behinds or prudes. They make a point of being deliberately ill-mannered, either as a show of "familiarity" or to show that they're cool."

They also see it as a sign of weakness; rudeness, aggression and righteous temper tantrums are, to them, a valid defence against a world trying to rip them off. In maybe 5% of cases they're right, it's in the other 95 that a little discernment would tell them that adult behavior will get the best results.

Blogger weka October 08, 2020 1:57 PM  

It is a useful filter. Keeps most of the lazy and most of those who cannot read instructions out.

But not the tech gamma. They need the banhammer.

Blogger 5stonegames October 08, 2020 2:37 PM  

Thanks for the bit of wisdom, Vox.

Blogger Jack Amok October 08, 2020 3:12 PM  

I emailed Vox about a snafu in my subscription. It got fixed, but, y'know, he didn't hold my hand throughout the process and ask if I needed a warm soy latte to calm my nerves while I waited. OTOH, he didn't send Malwyn after me either, so I'll call it a draw.

Blogger RobertT October 08, 2020 4:00 PM  

Your formula also works in reverse. The best performers outperform 90% to 95% of the population of any profession. This works in every profession I can get the data on, I.e., home run hitters.

Blogger shadohand (akuma sock account# 799273 Matt Gaetz is all for the P.L.U.R. Life (Peace, Love, Unity and Republicanism) ) October 08, 2020 4:45 PM  

Don wrote:You could require a credit check and +700 score for people to subscribe. This has worked well in weeding out the wanker customers at my company.

@Don Of The Losers
Credit scores are absolute bullshit. Someone can have a horrible credit score, but tons of money. Or even a terrible credit score and no money. Or even a great credit score, but no money, etc. All a credit score tells you is that they didn't pay the bill on time, for any various reasons. My personal favorite is people who have morals, money, a shit credit score because they have very little credit accounts, or they refused to do something immoral so they were fired, which means no money to pay the bill. We all know RICO Law violating Instahoes and OnlyFuckers with 750 credit scores are your favorite employees. They have great credit scores, but look at them, Don, are they sinning, and are committing moral turpitude's Left and Right. Are these people you want to employee? Oh wait those turpitude's, aren't quantifiable by FICO so it doesn't matter.

A credit score in no way speaks on someones morals, work ethic, or ability to be compromised by Minions of Satan or Foreign Intelligence Agencies. All it shows is they didn't pay a bill or have bill's, or a low amount of bills,. Anything else is Satanic and shows that you are a Progressive of today and a Conservative of tomorrow.

Also considering debt collectors employ shady tactics. I'm speaking from experience as one by the way. The notion of credit scores is absolutely asinine. One has multiple credit scores at any given time depending on the equation used to calculate it. Credit Reporting Agencies also hold Usury in the highest esteem. Usury being a massive sin in Catholicism and Christianity. So please, do us all a favor and kill any Gamma you still have coursing through your veins.

P.s. Yes I know you said customer, but seeing as the Satanic Notion of At Will Employment permeates everything these days we know you are viewing those customers as employees, and you don't need a reason to fire them, and well, in reality, as At Will Employment is stretched to mean anything, to do anything to them. Up to and including murder, in a roundabout way most definitely .

Blogger SirHamster October 08, 2020 4:58 PM  

VD wrote:Since the Reddit gammas started lying about there being no unsubscribe option, we've started pointing people to it. This weekend, we will add direct links there on the UATV account page. And I have no doubt I will receive emails from people unable to find that.
Not fun, but I think it makes a business case for why to streamline and perfect the "quit payment" part of the UI/process. As idiot-proof and KISS as possible so those customers can fire themselves.

Not as directly beneficial as making it possible to send payment and start the revenue stream, but avoids support headaches.

Blogger eclecticme October 08, 2020 5:00 PM  

Louis Rossmann weighed in on this a few times. He had one customer who was very rude to his tech support person. I recall the customer was going to send him a Mac book in for repair. Louis called the customer up and told him he was fired and his order was cancelled, recording it on youtube. Louis used to also sell boards on Amazon and youtube but stopped because the customer was always right even when they were crooks.

Louis has 1.3 million subscribers on youtube who watch and listen to him repair Macs, talk about life, and sometimes about the crooked NYC commercial real estate market. I think he is ethnic Italian. I find watching him addicting, on in background via Roku. Not for Apple cult members.
https://youtu.be/zRVvDX7-hCQ
https://youtu.be/AqoTFjB9kKM
https://youtu.be/Brl2kW1Z6xo

Blogger Shane Bradman October 08, 2020 5:33 PM  

If I expected Amazon level efficiency and Amazon level low quality, I would have bought from them instead. But I didn't. There are many delays when a company does something for the first time, especially when nobody has done it before. You live with the delay because it's worth supporting.

Blogger Farwood Bear 2.0 October 08, 2020 6:19 PM  

Thank you so much for the belly laugh. That was beautiful.

Blogger David October 08, 2020 6:25 PM  

I'm a one man operation myself and completely concur with the 1% waste 95% of your time.

If one can spare the time, and find an appropriate tool; a chatbot setup with keyword triggers will deal with the vast majority of stupid, boring and endlessly repeating questions.

Yes there will always be a moron king who will manage to slip through from time to time, but the vast majority get their answers without wasting your time.

Blogger Azure Amaranthine October 08, 2020 6:42 PM  

The subscription site being referred to is https://subscribe.unauthorized.tv/dashboard/billing , correct? If so the links in the FAQ are all broken, they try to link to www.unauthorized.tv rather than subscribe.unauthorized.tv.

Blogger Teleport me off this rock October 08, 2020 7:42 PM  

Too many people think manners are for people with sticks up their behinds or prudes.

These are often the same people for whom putting out the slightest effort is also an unconscionable burden and something that makes them quite surly and bitter.

Blogger sammibandit October 08, 2020 11:24 PM  

This gets printed for my work file. Thanks for the laughs now and to come.

Blogger Argus Bacchus October 09, 2020 1:30 AM  

@9 VD

"But the same morons who can't figure out that one unsubscribes in the same place one subscribes are precisely the sort of people who won't read an FAQ, ask a question on SocialGalactic, or even send an email requesting a cancellation."

If they were concert promoters, there's a good chance they'd fail Van Halen's brilliantly conceived M&M test.

Blogger Arthur Isaac October 09, 2020 2:44 AM  

The Pareto principle would extrapolate to suggest that an attempt to appease the 1% who are pathologically dissatisfied would put your process necessarily into diminishing if not zero returns. They know this and want to see you bankrupt on the veto of the customer predetermined on dissatisfaction with you product.

Gamergate comes to mind.

Blogger Wood-burning_Bear October 09, 2020 6:21 AM  

I said good day!

Blogger Th3 J3st3r October 17, 2020 10:30 AM  

"in the workforce is that one percent of the customers cause 95 percent of the trouble."

It's always that one unwashed, old cat lady screaming at the support desk because SHE broke an appliance, and is trying desperately to bend the ToS to her benefit. Getting rid of her is always a good idea.

Post a Comment

Rules of the blog

<< Home

Newer Posts Older Posts